365 NW 170th Street, North Houston, TX 33169

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FAQ

Frequently Asked Questions

Q?

When should I call a moving company?

A.

The sooner, the better. It is always best to give your moving company four to six weeks notice. The more time you give, the better we will be able to facilitate your needs and delivery schedule.

We do our best to meet your chosen moving date or closest alternative. We shall notify you in advance of the loading date of your belongings and estimated day of arrival.

If your moving date is critical due to your lease ending or real estate closing, we have an additional cost service that will allow us to accommodate a more suitable schedule to suit your needs. Our relocation consultants will advise you on the different costs and services available.

Q?

Do I need an estimate?

A.

Estimates are only guidelines. We may visit you in order to do a visual estimate and determine the exact cost of the move based on the the items you wish to move. The on-site estimate is free.

On interstate shipments you will need to pay total charges that are determined by the actual weight of the shipment, the distance travelled and the services you choose or which are needed to handle your shipment.

Q?

What is a binding estimate?

A.

A binding estimate is an agreement that specifies the cost of the move, the services requested or found necessary at the time of the estimate. If anything changes within 30 days of the binding estimate, such as additional belongings that need to be moved or services that need to be changed (like a shuttle if a full size truck can’t operate directly), the cost will change accordingly. An addendum specifying these changes and additional charges will be prepared for you to sign.

Q?

When is the best time to move?

A.

If you can choose when to move, these are the times you should not choose: Summer, end of the month, or Christmas holidays. The demand is very high during these periods. Then of course you need to take into consideration when is most comfortable to you.

However, we believe you should move when it is most convenient for you. Factors involved in the decision may include:

  • whether the move must be made immediately
  • moving kids during the school year
  • separation of the family while the move is under way

Q?

How long does it take to move?

A.

Moving times depend on many different factors, size of shipment, time required to load and unload, weather conditions, time of year, and distance. The average household will not fit into one truck and therefore sometimes we will need two or more shipments to be loaded on the same truck. Each shipment is sealed separately and delivery dates are scheduled according to the destinations as well as shipment weight.

Q?

My move date changed. What should I do?

A.

As soon as you know the new dates contact your moving coordinator. They will then process the changes and discuss the changes with you. If the estimate changes because of the change in date, you will be notified.

Q?

Can I move my pet(s)?

A.

Pets can’t be moved in the delivery trucks. Normally small pets can fit in the family car. Contact your relocation consultant for additional information.

Q?

Can I move my house plants?

A.

Plants may suffer from lack of water, light and changes in temperature, so we can not take responsibility for safely moving them. Plants can be transported in the family car or by plane. Be sure to check the laws of each state before transporting plants because certain states will not allow plants to pass through.

Q?

Can I move jewelry and other valuables?

A.

Valuable items such as jewelry, antiques, collections and photographs may be included in the delivery. Your relocation consultant must be notified beforehand. We recommend carrying irreplaceable and expensive articles with you or find safer transportation.

Anything that costs over 100$ per pound is considered an article of extraordinary value in the moving industry. If you plan on moving these items you will need to sign the High Value inventory form and Extraordinary Value Article Declaration on the Bill of loading. If these items are not going to be included in the delivery, write “none” on the form in the allocated spot and sign it.

Q?

Can I move frozen foods?

A.

This needs to be discussed with your relocation consultant as frozen foods can only be moved under very limited and specific conditions. We find it easier to just use up perishables before your move or to donate them to charity. If you still want to take them with you we suggest shipping arrangements are made through a local frozen food locker.

Q?

I need some advice on how to pack my belongings; can you help with this issue?

A.

Visit our packing tips on how to pack breakables, clothes, shoes and more. Remember we can always do the packing for you.

Q?

Will my furnishings stay clean?

A.

We take great care of your furniture and everything is covered with protective wrap and furniture pads. In addition, our air-ride trucks are clean and assure a bump-free transport.

Q?

What type of packing/unpacking services do you offer?

A.

In order for your move to be as easy as possible for you, we provide optional packing and unpacking services. You can choose how much you would like to pack on your own and what you would like us to pack for you. Feel free to discuss all the packing and unpacking options we have available during your on-site estimate meeting. We have different packing options and you can go over these with your moving coordinator as well.

Q?

Can my possessions be stored temporarily?

A.

If your new residence is not immediately available, our local warehouse is available to you for storage. We have also partnered with warehouses throughout the country that can store your goods until your new home is ready. There is additional charge for storage, warehouse valuation coverage and delivery from the warehouse. Your relocation advisor can help you decide and let you know about the additional costs whether you choose temporary or long term storage.

Q?

How and when should I pay?

A.

Tariff provisions require that payment should be completed before your shipment is unloaded at destination. Payment can be transferred in the following ways: cash, traveler's check, money order or cashier's check, and credit cards such as American Express® Card, Discover® Card, Visa® or MasterCard®. All payment forms are for binding and non- binding contracts.

If your final moving costs are over the estimate, in a non-binding contract, you will only be required to pay up to 10% more on the day of delivery. If it cost more than 10% extra, we provide an additional 30 days for the rest of the payment to be completed. The same applies for delivery to a storage facility.

Q?

How is the cost of my move determined?

A.

Unless you have signed a binding contract, we will only know the exact cost of shipment and delivery once it has been weighed and loaded.

If you will require additional services after loading and weighing, their will be additional charges. Basic delivery charges depend on the weight and distance that your goods will travel.

Total cost will include these transportation costs, any charges for Full-Value Protection, plus charges for any additional convenience service package you may add or "accessorial" services (such as packing and unpacking) performed at your request. These charges are based on "tariff" rate schedules.